Education Way - Terms and Conditions

Last update: 31.07.2024

This Privacy Policy describes the types of information collected from users of this website: www.educationway.com.au and how this information is used, stored, and protected. By accessing and using the Site, you agree to the terms and practices described in this Privacy Policy.

Information Collection

The processing of your personal information (i.e., all information that can potentially allow your identification with reasonable means; hereinafter referred to as "Personal Information") is necessary for the performance of our contractual obligations to you, as well as to provide our services, protect our legitimate interests, and comply with legal and financial regulatory obligations to which we are subject.

When you use the Site, you agree to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to read the Privacy Policy and use it to make informed decisions.

Minors

We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed for or directed to children. Under no circumstances should we allow minors to use our services without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without his or her consent, he or she should contact us at contact@educationway.com.au.

What information do we collect?

We collect two types of data and information from Users.

The first type of information is non-identified and non-identifiable information regarding a User, which may be made available or collected through the use of the Site ("Non-Personal Information"). We do not have knowledge of the identity of a User from which the Non-Personal Information was collected. Non-Personal Information being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., browser type and operating system your device uses, language preference, access time, etc.) to improve the functionality of our Site. We may also collect information about your on-site activity (e.g., pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information, which is individually identifiable information, i.e., information that identifies an individual or can reasonably identify an individual. Such information includes:

Device information: We collect personal information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information related to your activity through the Site.

Registration information: When you register on our Site, you will be asked to provide us with certain data, such as: full name; email; phone or physical address, and other information.

How can we receive information about you?

We receive your Personal Information from various sources:

• When you voluntarily provide us with your personal data by registering on our Site;
• When you use or access our Site as part of your use of our services;
• From external vendors, services, and public records (e.g., traffic analysis providers).

We do not rent, sell, or share user information with third parties, except as described in this Privacy Policy.

We may use the information for the following purposes:

1. To communicate with you - sending service-related notices, providing technical information, and responding to any customer issues you may have.
2. To keep you informed of our updates and latest services.
3. To offer you ads when you use our Site (see more under "Ads").
4. To market our websites and products (see more under "Marketing").
5. For statistical and analytical purposes to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliates, and subcontractors.

Furthermore, besides the purposes mentioned in this Privacy Policy, we may share personal information with our trusted third-party providers, which may be located in different jurisdictions worldwide, for any of the following purposes:

1. Hosting and operating our Site.
2. Providing our services to you, including providing a personalized display of our Site.
3. Storing and processing such information.
4. Serving you with ads and helping us evaluate the success of our advertising campaigns, as well as redirecting some of our users.
5. Providing you with marketing offers and promotional materials related to our Site and services.
6. Conducting research, technical diagnostics, or analytics.

We may also disclose information if we believe in good faith that the disclosure of such information would be helpful or reasonably necessary to:

1. Comply with any applicable law, regulation, legal process, or government request.
2. Enforce our policies (including our Contract), including investigations of potential violations.
3. Investigate, detect, prevent, or take action regarding illegal activities or other crimes, suspected fraud, or security issues.
4. Establish or exercise our rights to defend against legal claims.
5. Prevent harm to our rights, property, or safety, our users' safety, or that of third parties.
6. Cooperate with law enforcement authorities and/or when we find it necessary to enforce intellectual property or other legal rights.

User Rights

You have the right to:

1. Receive confirmation of whether non-personal information about you is or is not being processed and access your stored personal information, along with supplementary information.
2. Receive a copy of the personal information you have voluntarily and directly provided to us in a commonly used, machine-readable, and structured format.
3. Request the rectification of your personal information that is under our control.
4. Request the deletion of your personal information.
5. Object to the processing of your personal information by us.
6. Request the restriction of the processing of your personal information by us.
7. Lodge a complaint with a supervisory authority
   
   

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the rights mentioned above or would like to receive more information, please contact our Data Protection Officer ("DPO") at contact@educationway.com.au.
Retention

We will retain your Personal Information for as long as necessary to provide our services and as required to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined considering the type of information collected and the purpose of such collection, taking into account applicable requirements for the situation and the need to dispose of outdated or unused information within a reasonable time frame. In accordance with applicable regulations, we will keep records containing customer personal data, account opening documents, communications, and anything else in compliance with applicable laws and regulations.

We may rectify, update, or remove incomplete or incorrect information at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies on our related services, including when you visit our Site or access our services.

A cookie is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very useful and can be used for various purposes. These purposes include allowing efficient navigation between pages, enabling the automatic activation of certain features, remembering your preferences, and facilitating interaction between you and our services in a quicker and easier manner. Cookies are also used to help ensure that the ads you see are relevant to you and your interests and to compile statistical data about your use of our services.

The Site uses the following types of cookies:

a. "Session cookies," which are stored only temporarily during a browsing session to allow the normal use of the system and are deleted from your device when the browser is closed;

b. "Persistent cookies," which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. These cookies are used when we need to know who you are for recurring visits, for example, to allow us to store your preferences for an upcoming access;

c. "Third-party cookies," which are set by other online services that run content on the page you are viewing, for example, third-party analytics companies that monitor and analyze our web traffic.

Cookies do not contain information that personally identifies you, but personal information we store about you may be linked, by us, to information stored in and obtained from cookies. You can remove cookies by following the instructions in your device preferences; however, if you choose to disable cookies, some features of our Site may not function properly, and your online experience may be limited.

We also use a tool called "Google Analytics" to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit when they access, etc. We use the information we obtain from Google Analytics solely to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit the sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. The ability of Google to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and Google's Privacy Policy.

Third-Party Information Collection

Our policy only addresses the use and disclosure of information that we collect from you. To the extent that you disclose your information to other parties or websites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. In this regard, we encourage you to read the terms and conditions and privacy policy of each party to whom you choose to disclose information.

This Privacy Policy does not apply to practices of companies we do not own or control, nor to individuals we do not employ or manage, including third parties to whom we may disclose information as defined below in this Privacy Policy.

How do we protect your information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the security of the information we collect and retain, preventing unauthorized use of any information, and we require any third parties to comply with similar security requirements in accordance with this Privacy Policy. While we take reasonable measures to protect the information, we cannot be held responsible for acts of those who gain unauthorized access or misuse our Site, and we make no warranty, explicit or implied, that we will prevent such access.

We protect your information by carefully implementing and maintaining the security of the Site and your data. We use industry-standard procedures and policies to ensure the security of the information we collect and store, preventing unauthorized use of any information. We also require any third parties to adhere to similar security requirements in accordance with this Privacy Policy.

Despite taking reasonable measures to protect the information, it is important to note that we cannot guarantee complete security against unauthorized access or misuse.

Data transfer outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases, your data will only be transmitted to countries approved by the European Commission, ensuring an adequate level of data protection, or we will enter into legal agreements ensuring an adequate level of data protection.

Advertising

We may use a third-party advertising technology to serve ads when you access the Site. Such technology uses your information regarding your use of the Services to serve you with advertisements (e.g., by placing third-party cookies on your Internet browser). 

You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, as well as your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/ .

Marketing

We may use your Personal Information such as name, email address, telephone number etc. ourselves or using our third party subcontractors for the purpose of offering you promotional materials relating to our services, which we believe may be of interest to you.

Out of respect for your right to privacy, we will provide you within such marketing materials with means to opt-out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may issue other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transactions

We may share information in the event of a business transaction (e.g., the sale of a substantial part of our business, merger, consolidation or sale of assets). In the above case, the transferee or acquiring company will assume rights and obligations as described in this Privacy Policy.

Financial Transactions with Commonwealth Bank of Australia

This clause is part of the Education Way website privacy policy and addresses the specific payment method using the Commonwealth Bank of Australia. Here, we describe how we handle financial and personal information related to financial transactions made through the said bank. 

1. Collection and use of financial information

When conducting financial transactions using Commonwealth Bank of Australia as a payment method, we may collect and store financial information relevant to processing the transaction. This information may include, but is not limited to:

• Bank account or credit/debit card number
  
• Name of the account or card holder
  
• Card expiry date
  
• Card security code (CVV)
  
• Transaction details such as the amount, date and time

This financial information will be used solely to process the requested transaction, ensure the security of the transaction and comply with applicable legal and regulatory obligations.

2. Security and confidentiality of financial information

We take all reasonable steps to ensure the security and confidentiality of financial information provided during transactions using Commonwealth Bank of Australia. We implement appropriate security practices, including encryption and protection against unauthorized access, to protect this information from loss, misuse, unauthorized access, disclosure or alteration.

3. Sharing of financial information

Financial information collected during transactions with Commonwealth Bank of Australia will only be shared with parties directly involved in processing the transaction, including the bank itself and other relevant financial service providers. This information will be shared in accordance with contractual and regulatory obligations, as well as for the purpose of fulfilling the requested transaction.

4. Retention of financial information

Financial information collected will be retained for as long as necessary to comply with applicable contractual, legal and regulatory obligations. After this period, financial information will be appropriately disposed of or anonymized, unless retention is required by law.

5. Rights of the data subject

You, as a data subject, have the right to access, correct, update or request deletion of your financial information in accordance with applicable privacy laws. If you have any questions or requests relating to your financial information, please contact us using the support channels provided on the website.

By using Commonwealth Bank of Australia as a payment method, you agree to the terms of this clause and to the processing of your financial information as described above. We encourage you to carefully read this privacy policy, together with the general terms and conditions of [name of exchange selling site], to fully understand how your information will be collected, used and protected throughout the transaction process.

Fee schedule - Commonwealth Bank of Australia 

All rates are inclusive of GST and are charged monthly unless otherwise stated. Rates may change in accordance with your merchant agreement. 

If you've processed more refunds than sales in a month, we'll refund you the merchant service charge on net sales and transactions.

Includes Mastercard®, Visa® and AMEX®/JCB® transactions (additional charges may apply for all other cards).

Fees apply to Visa and Mastercard only.

Additional fees may apply for personalization requests. Fees depend on the nature of the personalization and will be provided upon request.

Returns and Refunds Policy

1. Visa Refusal

In the event that a visa application is rejected by the government entity, we will provide assistance in understanding the reasons for rejection and explore potential remedies if applicable. Refunds, if applicable, will be done in accordance to third party contracts signed by the client. Such as School Letter of Offer and insurance Policy.

2. Cancellation Fees

On top of any contractual fees stablished by third parties, Education Way reserves the right to retain the following:

- AUD 300.00 will be withheld in case of withdrawal after payment or visa denial (offshore students)

- AUD 150.00 will be retained in case of withdrawal after issuing the CoE and before the start of the course (onshore students)

3. Refund Processing

Our refund policies allow you to request a refund of the amount paid for products or services, provided you meet the defined requirements.

Once the refund request is approved, the amounts will be refunded according to the available options and the established deadlines.

Delivery and Dispatch Policy

1. Nature of Our Services:

Education Way specializes in providing online visa application and processing services. We act as an intermediary between our clients and the respective government or authorized entities responsible for processing visas. We facilitate the submission, documentation, and communication processes to ensure a smooth visa application experience.

2. Processing Times:

The processing times for visas can vary significantly depending on the destination country, the type of visa, and the specific requirements set by the respective government entities. While we strive to provide accurate processing time estimates, please note that these estimates are subject to change based on factors beyond our control, such as changes in government policies, peak application periods, and unforeseen circumstances.

3. Third-Party Involvement:

As Education Way, we do not have direct control over the approval process for visas. Our role is to gather and verify the required documentation, submit applications, and liaise with the relevant authorities on behalf of our clients. The final decision regarding visa approval rests solely with the respective government entities.

4. Communication and Updates:

Throughout the application process, we will keep you informed of the progress via email or other forms of communication you have provided. This includes confirmation of submission, any additional documentation required, and updates on the approval status if available. Please ensure that the contact information you provide is accurate and up-to-date to receive timely notifications.

5. Document Handling:

We take utmost care in handling your documents and personal information. Our procedures are designed to ensure the security and confidentiality of your data. For more information, please refer to our Privacy Policy.

Updates or changes to this privacy policy

We reserve the right to periodically modify or revise the Privacy Policy; changes to the material will be effective immediately upon display of the revised Privacy Policy. The latest revision will be reflected in the "Last Modified" section. Your continued use of the Platform, following notification of such changes on our website, constitutes your confirmation and consent of such changes to the Privacy Policy and your agreement to be bound by the terms of such changes.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, please contact us at contact@educationway.com.au.

By availing our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Terms & Conditions.

EDUCATION WAY PTY LTD

Adress: Level 21/120 Spencer St, Melbourne VIC 3000

Phone: +61 451 722 044

E-mail: contact@educationway.com.au

ABN: 97 654 150 526